Frequently Asked Questions
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Shipping
All orders are usually crafted between 1-5 business days from the day the order is placed, and shipped within 3 - 5 business days after processing. (Expected arrival time between 7-14 days). If there are any problems or concerns with your order regarding shipping, tracking, or processing, please contact us at fitcustomclothing@gmail.com
Refund Policy
Thank you in advance for purchasing our product! We only replace items if they are defective or damaged. Due to our products being handmade, all sales items are final and non-refundable. Once your return is received and inspected, you will receive an email notification acknowledging return received. You will also get a notification of the approval or rejection of your refund. Refunds are processed within 5 business days depending on your banking institution and original method of payment.
Return Policy
Fit Custom Clothing policy lasts 30 days. Please note purchased items after 30 days have gone, unfortunately, we can’t offer you a refund or exchange.
in order for your purchased item(s), to be eligible for a return, your item must be unused and in the same condition that you received it. As well as in the original packaging. Gift cards are non- returnable
Return Shipping
To return your product, you should mail your product to 1016 3rd St SW Dyersville, IA 52040. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please note that Fit Custom Clothing is not responsible for any packages lost or damaged in transit.
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How to Take Your Measurements
When taking your measurements, always use a cloth measuring tape*. For the most accurate results, have someone else measure you. Also, make sure the tape measure is held snugly and firmly (not tightly) against your body and is always parallel to the floor for circumference measurements.
Remember to wear proper undergarments. If you wear a special support bra for riding, your measurements should be taken with that bra on.
We highly recommend measuring a properly fitted garment and comparing those measurements to the ones you take.
How to take your measurements
Shoulder Width:
Measure across the back from the corner of one shoulder to the corner of the other shoulder. For this measurement, I recommend measuring a jacket you already have that fits properly. Laying the jacket flat, measure from shoulder seam to shoulder seam.
Bust:
Measure around the fullest part of the bust. This measurement is taken above the band of your bra, and may not be the same as your bra size.
Waist:
Measure the smallest part of the waist. The natural waist is below the rib cage and usually above the bellybutton. Do not take this measurement around the waistband of your clothing.
Hip:
The hip measurement is taken at the widest part of the hips (around your bottom!). Do not take this measurement around the waistband of your clothing, or where your hands fall when you "put your hands on your hips."
Sleeve:
With one arm down at a slight angle, start from the corner of the shoulder and measure down to where you'd like your sleeve to end. You can also use a shirt that already fits you well. Just lay it flat and measure from the corner shoulder seam to the end of the cuff.
Center Front Length:
This measurement is taken from the base of the neck down to where you would like the jacket hem to end.
*If you don't have a cloth measuring tape, you can use a piece of non-stretchy string or fabric. Simply mark where your measurements fall on the string and then measure that length with a metal measuring tape, ruler or other item of known measurement (a standard piece of paper, dollar bill, etc.).
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Some styles are available to be made using your measurements! Select “Custom” in the size option. We will communicate via email for me to collect your measurements.
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Please send an email to fitcustomclothing@gmail.com or submit the form in “Contact Us” to submit questions not addressed here
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